Our standard delivery is free, and all orders are dispatched within 1 to 2 working days from the date of order placed using Tracked Royal Mail. You can expect to receive your products within 3-5 working days after you have placed your order.
Orders placed after 2 PM on Fridays will be processed on next working day. If there are any delays, we will email you to let you know the status of your order. Working days exclude weekends and public holidays in the UK.
We make every effort to deliver goods within the estimated time, however, delays are occasionally inevitable, and we will not be liable for any loss caused to you by late delivery. If the rare circumstance arises whereby, we are unable to dispatch within our usual delivery time (1-2 working days), and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund.
We want you to be completely satisfied with your purchase from us. Our returns policy is simple. If for any reason you are unhappy with your purchase, you must return it to us unused/unworn and in its original condition and unopened packaging within 40 days of the date shown on your dispatch note and we will arrange a refund.
Please request returns label and form from our customer services team at firstname.lastname@example.org noting your order number in your message. The returns form must be completed and placed inside the item to be returned and the pre-paid returns label attached securely to the package.
Refunds are made within a week of an order being cancelled and the goods having been returned to us however, during busy periods it can take up to 14 days to process your refund.
We do not accept returns, exchange, or cancellations for our skincare range or earnings due to the nature of the skincare products and due to hygiene reasons. All sales are final, but please contact us at email@example.com if you have any problems with the order. Please read all ingredients prior to purchasing to avoid any skin sensitivities or allergies. Ingredients are included in the listing.